Shipping Policy

Last updated: September 24, 2026

This policy is part of our Terms of Service.

Pre-launch status

The Waypoint Travel Series is in pre-launch. Pre-order reservations placed through our pre-order form reserve products and founding-customer pricing only; no payment is collected and nothing ships until you complete checkout. This policy describes how shipping works for completed orders.

Where we ship

We ship to addresses in the United States. We may decline or cancel orders to addresses we cannot serve. For APO/FPO/DPO or international delivery, contact us before ordering.

Processing time

In-stock orders are typically processed and handed to the carrier within 1–3 business days, excluding weekends and holidays. Orders for seat covers and steering wheel covers may take longer while we confirm fit for your vehicle. Processing and delivery times are estimates, not guarantees.

Paid pre-orders and delays

If we offer a pre-order that is charged at checkout, the product page or checkout will state an estimated ship date.
If we cannot ship by that date (or, if no date was stated, within 30 days after your order), we will notify you with a revised ship date and give you the choice to accept the delay or cancel for a full refund of the amount charged for the unshipped items.
You can cancel a paid pre-order at any time before it ships for a full refund.

Shipping charges and taxes

Shipping charges, if any, and applicable sales tax are calculated and shown at checkout before you pay.

Tracking and delivery

When your order ships, we email a tracking number to the address you used at checkout. Title and risk of loss pass to you when we deliver your order to the carrier. Once the carrier reports a package as delivered, we are not responsible for it being lost or stolen, but we will help you file a claim with the carrier.

Lost, late, or damaged packages

If your package has not arrived within 7 days after the carrier’s estimated delivery date, or arrives damaged, contact us within 14 days after that date or the delivery date. Include your order number and, for damage, photos of the package and product. We will work with the carrier and, where appropriate and at our discretion, arrange a replacement or refund.

Address accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If an order is returned to us for that reason, we will contact you; reshipping may require an additional shipping charge.

Delays beyond our control

We are not responsible for delays caused by carriers, weather, supplier or manufacturing delays, or other events beyond our reasonable control.

Questions

Reach us through the contact form or at admin@tacticalcaraccessories.com.